Client Requirements
- Upgrade from single-tenant to multitenant architecture: Enable managing operations across multiple regions/locations.
- Technician Management: Manage technicians, assign duties, and track working hours.
- Single Sign-On (SSO) Integration: Allow seamless access to various systems with a single login.
- Maintenance Tracking: Track services performed on aircraft during maintenance cycles.
- Ticket Management: Handle on-call requests for services like de-icing and ground handling efficiently.
- Schedule Management: Add flight schedules and assign activities to technicians.
- Tool Management: Track tool usage and billing rates for accurate invoicing.
- Comprehensive Reporting: Generate reports on aircraft maintenance activities, technician hours, billing, region-wise performance, tool usage, etc.
- Document Management: Securely store and access historical documents related to aircraft and maintenance activities.
How We Made It Happen
We worked on below listed approach
- Detailed analysis of existing processes and workflows.
- Collaborative consultation with client stakeholders to define user roles and access permissions.
- Agile development methodology for iterative delivery and feedback incorporation.
- Security-focused development practices to ensure data integrity and access control.
and successfully implemented the technical solution as below
- Multitenant Architecture: Built on Laravel framework and MySQL database, the platform caters to multiple regions with independent data and operational control.
- User Roles and Permissions: Five distinct user roles (Manager, Admin, Super Admin, Lead Mechanic, Mechanic) grant granular access to relevant features and data.
- Region and Technician Management: Regions can be added, managed, and linked to technicians for efficient assignment of duties and task visibility.
- Scheduled Activities Dashboard: Daily scheduled aircraft services are displayed visually, enhancing operational awareness and technician task clarity.
- Tools Management: A dedicated module tracks tool usage, including time and date, by technicians, enabling accurate billing and inventory control.
- Ticket Management System: A real-time ticket system handles on-call requests for immediate services like de-icing and ground handling, ensuring prompt response and resource allocation.
- Comprehensive Reports: A suite of reports provides insights into aircraft maintenance activities, technician performance, billing details, region-wise performance, tool usage, and historical data access.
- Invoice Generation: Generated invoice data in a specific format integrates seamlessly with the client’s payroll system for efficient invoice generation and customer billing.
How Invezza Made a Difference
- Enhanced Operational Efficiency: Multitenant architecture and regional management streamlined operations, enabling efficient service delivery across diverse locations.
- Improved Technician Productivity: Clear tasks and schedule visibility through the dashboard boosted technician productivity and job satisfaction.
- Accurate Billing and Revenue Management: Precise tool usage tracking and invoice generation data ensured accurate billing and maximized revenue opportunities.
- Data-Driven Decision Making: Comprehensive reports empowered management with invaluable insights for optimizing resource allocation, improving service quality, and driving strategic decision-making.
- Increased Customer Satisfaction: Enhanced operational efficiency and responsiveness to customer needs translated to improved customer satisfaction and loyalty.
This case study of Invezza effectively showcases how a multitenant web application can revolutionize aircraft operations and maintenance, significantly benefiting Commercial Aviation Services providers.
